Strategies for Student Success

This introductory course provides learners with techniques for creating success in their studies and careers. The course emphasizes skills and strategies conducive to learning in a college atmosphere. Students will be oriented to the college facilities, policies and procedures, and the technology used at the college. Writing skills and the use of technology for assignments and presentations will be practiced. Specific strategies to enhance learning and the enjoyment of the college experience are explored.

Course Duration in Hours: 20
Skill Level: Beginner

Customer Service Final Copy

Through a focus on developing and using teamwork and people management skills, students will gain an understanding of the principles of customer service in today’s business environment. Strategies for assessing customers’ needs, communicating empathy and respect to customers, managing stress, and resolving conflict will be the key focuses. Class time will also focus on developing leadership and teamwork skills by encouraging positive, proactive work attitudes.


Course Duration in Hours: 40
Skill Level: Beginner

Customer Service

Through a focus on developing and using teamwork and people management skills, students will gain an understanding of the principles of customer service in today’s business environment. Strategies for assessing customers’ needs, communicating empathy and respect to customers, managing stress, and resolving conflict will be the key focuses. Class time will also focus on developing leadership and teamwork skills by encouraging positive, proactive work attitudes.


Course Duration in Hours: 40
Skill Level: Beginner